ORDERING & PAYMENT
At firstname.lastname@example.org you can shop for the products you want quickly and conveniently with our useful tools including shop by brand, colour and size as well as by our search facility and categories.
Once you've clicked on an item(s) to buy, they will add to your shopping basket. When you have finished shopping you should proceed to the online checkout to complete your order. Once you have completed your order you will receive the following communication:
* On screen order summary - We recommend you print this summary for your records.
* Order Confirmation email - We have received your order
* Order Acknowledgement email - We have received your order and that it is currently being processed. Payment is taken at this point after security checks have been made.
All orders will be sent to you via Royal Mail. Your order can be free delivered to any UK address via Royal Mail. We do delivery to overseas but our courier delivery service will take longer due to volume of postal traffic. All items will be delivered in 3 working days following the receipt of your order. If we do not have your size in stock, it will be re-ordered and should arrive within 14 days.
|Delivery to UK||FREE|
|Delivery to Europe||£15.00 per order|
|Delivery outside Europe||£25.00 per order|
RETURNS AND REFUNDS
We have a no fuss refund and exchange policy. If you decide that you are unhappy with your purchase in any way, we will refund you the price of the garment or send you a replacement. The only thing we ask is that the garment to be returned in the same condition as it was purchased, with all the original tags attached within 21 days.
Unless the item was found to be faulty or not what you ordered, any refund amount will be less the delivery charge on your order. Exchanges are subject to a delivery charge.
If you require a refund then we will try to process it on the day we receive the item from you. Please note it may take up to 10 working days for the money to appear on your statement depending on your card issuer. This returns policy does not affect your statutory rights.
You can pay using one of the following Debit or Credit cards: (MasterCard / Visa / Visa Delta / Visa Electron / Visa Debit/Maestro / Solo / Switch) via the website or by phone.
Your goods will be dispatched once your payment has been authorised. Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers.
EXTENDED CHRISTMAS RETURNS POLICY